CSAA Five Diamond Program

CSAA Five Diamond Certification Program

Q: What is the CSAA Five Diamond Central Station Certification Program?

A: The CSAA Five Diamond Program is a balanced certification program providing a differentiation in the central station monitoring marketplace because it signifies five points of excellence:

  1. Commitment to random inspections and quality criteria standards by a nationally recognized testing laboratory such as FM Global, Intertek/ETL and UL.
  2. Commitment to the highest levels of customer service.
  3. Commitment to ongoing job-related education and testing by having 100% of its central station operators certified using the CSAA online training series.
  4. Commitment to raising the industry standards through CSAA membership and participation in its activities.
  5. Commitment to reducing false dispatches.

Q: Who can become a CSAA Five Diamond Member?

A: The CSAA Five Diamond 100% Operator Certified Central Station designation is granted to central stations that:

  • Have 100% of its central station operators certified by the CSAA Central Station Operator Level I Online course.
  • Further pledge to continue all future certifications through CSAA.
  • Are CSAA members in good standing (click Here to access the CSAA Membership application form).
  • Satisfy all of the requirements of the five points of excellence.

Companies achieving and maintaining their CSAA Five Diamond Certification are committed to serving the public and the AHJs through the professional development and standardization of training for all of their central station operators.

This certification, and its annual renewal, demonstrate a commitment of the CSAA Five Diamond Central Station to the continual upgrade in the performance levels of the central station operators who are the first line of defense in private sector emergency response.

Q: What are the benefits of becoming a CSAA Five Diamond Central Station?

A: It also can be used as a sales tool differentiating your CSAA Five Diamond certified company from the more than 5,000 companies who have not achieved the CSAA Five Diamond Certification.

Q: Can I advertise that I participate in the CSAA Five Diamond Program?

A: Yes, you may advertise that you have complied with all the CSAAFive Diamond program requirements for the year during which you have received certification or re-certification. CSAA provides camera-ready copy and logos for your use. CSAA has a specific in-house CSAA Five Diamond Program Administrator who routinely reviews the criteria of each company.

Q: What is my cost for the CSAA Five Diamond Certificate Program?

A: There is no direct cost for the certification other than compliance.

Q How do I obtain a CSAA Five Diamond Plaque?

A.  Plaques may be ordered online.  Each plaque is $250.00.  Note that in some circumstances shipping costs may incure.   Visit:  CSAA’s online shopping portal to order your plaque.


Q: How do we apply?

A: Once a central station has satisfied the requirements, please submit the completed notarized form found below.

  • Application form.
  • Please also submit a copy of the completion certificates (printed from the online course).
  • IMPORTANT: Remember to indicate maiden name if used at the time of course completion.

Q: How do we renew?

A: Each CSAA Five Diamond certification is valid for one year. Certification may be renewed by demonstrating:

  • That all new operators hired since the initial certification have been trained through the CSAA Central Station Operator Online course.
  • That CSAA membership remains in good standing.
  • A commitment to raising industry standards through participation in CSAA activities.

Submit the completed, notarized Application Form, along with an updated copy of your FM Global, Intertek/ETL or UL certificate to:

CSAA International
Attn: Monique Brent
8150 Leesburg Pike, Suite 700
Vienna, VA 22182
Fax: 703-242-4675

Email: mbrent@csaaintl.org

Note:  Canadian companies are exempt from the Notary requirement.


Please contact Monique Brent, at 703-242-4670, ext. 12 or mbrent@csaaintl.org