CSAA Wage and Salary Survey

CSAA Survey of Central Station Monitoring Companies’ Wage and Salary Practices


2014-WageSalaryPractices-IconThe CSAA 2013 Wage and Salary Survey was prepared to assist businesses within the industry with knowledge-based competitive compensation practices.  This update to the 2005 CSAA survey is the most extensive snapshot of monitoring industry practices to date.

The survey is available for purchase by CSAA members for $250 and by nonmembers for $350. Survey participants will receive a $100 discount.  Survey participants can contact CSAA about receiving their discount.  Revenue from purchases will offset the costs of developing and disseminating the survey.

The purpose of the survey is to assist monitoring companies with hiring and compensation decisions.  The survey will collect information from the year 2013 in the following areas:

  • Demographic Data
  • Types of Monitoring
  • Executive & Operational Management
  • Central Station Positions
  • Office Positions
  • Sales Positions
  • Marketing Positions
  • Dealer & Customer Support, Data
  • IT & Telecom Services
  • Benefits Packages
  • Position Descriptions

Participation was open to all monitoring companies—both CSAA members and non-members. The survey was created by the CSAA Contract Council and was facilitated by Barnes Associates, an advisory and consulting firm that specializes in the security alarm industry. Barnes Associates is a well-known and trusted name in the alarm industry.

Wage and Salary Survey Disclaimer

Confidentiality will be maintained to the degree possible with CSAA’s best efforts. Although responses to the survey are considered confidential and individually identifiable responses will not be released, shared, or published, protections can be breached despite CSAA’s best efforts.

Due to the anonymous, aggregated nature of the research and results thereof, information cannot be withdrawn once submitted.

CSAA International and Barnes Associates, Inc. hereby disclaim any warranty or representations for the correctness, completeness, and/or accuracy of the data contained in this survey, including any further calculations with respect to the data. The Buyer thereby agrees that CSAA and Barnes Associates, Inc. are not liable in any way regarding the correctness, completeness, and/or accuracy of the survey data.

If you have any questions or concerns, please contact Celia Besore, CSAA Vice President of Membership, at 703-242-4670, or cbesore@csaaintl.org.


The Central Station Alarm Association (CSAA) is an internationally recognized non-profit trade association. It represents central station monitoring companies that are certified by a CSAA-approved Nationally Recognized Testing Laboratory, such as FM Global, Intertek/ETL or UL, in the burglar and fire alarm, CCTV and access control industries. CSAA is legally entitled to represent its members before Congress and regulatory agencies on the local, state and federal levels, and other authorities having jurisdiction (AHJs) over the industry. Since its incorporation in 1950, CSAA has served its members’ interests through education, online training, meetings and conventions, certification, insurance, and industry standards. www.csaaintl.org. For more information, contact Elizabeth Lasko at CSAA, 703-242-4670 x 16.

BARNESASSOCIATES is an advisory and consulting firm which specializes in providing financing, acquisition, divestiture and valuation services to the security alarm industry. Since 1986, the firm has been involved in over 250 alarm company acquisitions and financings with an aggregate transaction value in excess of $13 billion.  Barnes Associates has also developed a significant consulting and research practice. In connection with these activities the firm has assembled an extensive database of alarm company performance results, and pioneered several analysis techniques now widely used in the industry.  These resources have been utilized in consulting and strategic planning assignments with many of the industry’s largest companies, investors and lenders. Barnes Associates co-sponsors the Barnes-Buchanan Security Alarm Conference, which for 19 years has focused on issues affecting the industry. (www.barnesassociates.com)