2016 CSAA Annual Meeting






2016 CSAA Annual Meeting

Marriott Resort Marco Island
Marco Island, FL
October 22-26, 2016

Mark your calendar to join your alarm industry colleagues in spectacular Marco Island, FL for the 2016 CSAA International Annual Meeting. Last year’s Annual Meeting garnered rave reviews from attendees. Don’t miss your chance to participate in this year’s outstanding educational offerings and extensive networking opportunities!

We’ll meet at the Marriott Resort Marco Island in southwest Florida on the Gulf of Mexico, just 55 minutes from the Southwest Florida International Airport (RSW) or a short ride from Naples, FL. Education sessions (October 24-26) will focus on critical issues and challenges facing the monitoring industry, including workforce development, executive management, technology updates, and telecomm issues. We promise you a first-class professional development and networking experience in Marco Island!

Schedule of Events as of October 3, 2016. View as PDF. For details and the most current information, download the event app)

All meetings, functions, times and presenters are subject to change.

Saturday, October 22

8:00 am – 4:30 pm                                             Registration

8:00 am – 1:00 pm                                              Board of Directors Breakfast and Meeting

1:15 pm – 2:45 pm                                               Executive Committee Lunch & Meeting

Afternoon                                                              Free Time

6:30 pm – 10:00 pm                                           Board and AHJ Dinner (Board Members/AHJs/Invited Guests)

Sunday, October 23

9:00 am – 3:00 pm                                             Registration

9:30 am – 12:15 pm                                              CSAA Committee Meetings

9:30 am – 11:00 am                                             Membership/NRTL/CSAA Five Diamond/Marketing & Communications

9:30 am – 11:00 am                                             Education/Legal Affairs/Technology

9:30 am – 11:00 am                                             Government Relations/PSLC/Standards

11:15 am – 12:15 pm                                              Associate

11:15 am – 12:15 pm                                             ASAP Outreach/Business

Afternoon                                                              Free Time

6:00 pm – 8:00 pm                                             Welcome Reception / Buffet Dinner

Monday, October 24                                        

7:30 am – 8:15 am                                               Breakfast Buffet for Meeting Attendees

8:30 am – 4:30 pm                                             Registration

 8:00 am – 10:00 am                                           Spouse Hospitality

8:30 am – 10:00 am                                            AHJ Representatives Breakfast (AHJs Only)

8:30 am – 10:00 am                                            General Membership Meeting

10:00 am – 10:15 am                                           Attrition Report

10:15 am – 10:30 am                                           Networking Break

10:30 am – 11:00 am                                           Session: Government Relations/Legislative Advocacy Update: What’s Coming to a State Near You!

Speakers: Lou Fiore, Chair, Alarm Industry Communications Committee; Jay Hauhn, Executive Director, CSAA; Graham Westphal, Co-President, Bay Alarm

11:00 am – 12:30 pm                                           Keynote Presentation: Bankable Leadership Strategies: The Secret Weapon to Accelerating Business Success

Keynote Speaker: Tasha Eurich, PhD, Principal, The Eurich Group

11:00 am – 3:00 pm                                            Spouse Activity & Luncheon (Off-Site)

1:00 pm – 3:00 pm                                             AHJ Open Forum and Luncheon (advance RSVP required – no onsite reservations)

7:00 pm – 10:00 pm                                           Theme Night Reception/ Buffet (Off-Site)

Tuesday, October 25                                       

7:30 am – 8:15 am                                               Breakfast Buffet for Meeting Attendees

8:30 am – 2:00 pm                                             Registration

8:00 am – 10:00 am                                           Spouse Hospitality

8:30 am – 9:30 am                                              Session: Marketing in the Digital Age – Social Media 102: How to Leverage Social Media to Build Your Business and Your Bottom Line

Speaker: Ken Countess, Managing Director, The Countess Group

9:30 am – 10:30 am                                            Panel Discussion: Panel Discussion – The Impact of the New Overtime Rule and Minimum Wage Increases on Your Business

Moderator: John H. Colehower, Principal, Mergers & Acquisitions LLC
Panelists: Kelly H. Kolb, Esq., Buchanan, Ingersoll & Rooney, PC; Mike Bodnar, President, Security Partners; Shannon Woodman, COO, Washington Alarm

10:30 am – 10:45 am                                          Networking Break

10:45 am – 12:45 pm                                          Session: Capitalizing Customer Experiences

Speaker: Dennis Snow, Principal, Snow & Associates, Inc.

2:00 pm – 4:00 pm                                            Optional Tour: 10,000 Island Wave Runner Excursion – SOLD OUT

Evening                                                                  Free Evening / Open for Private Entertaining

Wednesday, October 26                

7:30 am – 8:15 am                                                Breakfast Buffet for Meeting Attendees

7:30 am – 8:30 am                                              Working Session: UL 827: Open dialogue with UL on inspecting and validating the provisions of section 17.12.6

8:30 am – 1:00 pm                                              Registration

8:00 am – 10:00 am                                           Spouse Hospitality

8:30 am — 9:15 am                                              Special Presentation: From Research to Reality–What’s New In Our Industry

9:15 am – 9:45 am                                               CSAA/Verisk Initiative: Progress Report
Speakers: Anthony Canale, Vice President, Verisk; Joe Wodark, Director of Internet of Things Product Development, Verisk;  Drew Doleski, Product Leader, Internet of Things, Verisk

9:45 am – 10:45 am                                                  Panel Discussion: The Bottom Line on the Cloud – The Real Costs of Transformation
Moderator: Jay Hauhn, Executive Director, CSAA
Panelists: Rod Coles, CEO, Bold Technologies; Rick Denos, Engineering Manager, UTC; Cliff Dice, CEO and President, DICE; Hank Goldberg, Vice President, Secure Global Solutions; Jens Kolind, President and CEO, Innovative Business Software

10:45 am – 11:00 am                                          Networking Break

11:00 am – 12:15 pm                                          Session: Cyber Security is a Business Risk (Not Just an IT Risk)

Presenters: Justin Bailey, COO, AvantGuard; Todd Neilson, President, Secuvant Security Services; Sascha Kylau, Vice President of Central Station Solutions & Services, Onetel; Steve Butkovich, Chief Technology Officer, CPI Security Systems

12:15 pm – 1:00 pm                               Closing Conversation: Owning vs. Contracting – Future Trends for Monitoring Centers

6:00 pm – 7:00 pm                                             President’s Reception

7:00 pm – 10:00 pm                                           President’s Dinner/ Dance


CSAA 2016 Annual Meeting Registration

Registration Fees
Member:  Early $1,675; Regular $1,925
Non-Member: Early $1,855; Regular $2,105
Spouse: Early $975; Regular $975
Child: Early $475; Regular $525

Special Tour Opportunity: 10,000 Islands Wave Runner Excursion – SOLD OUT

Take an unforgettable 90 minute journey into the 10,000 Islands of the Everglades with professionally trained tour guides.  Share the pristine beauty of the islands as you catch glimpses of exotic birds, dolphins, manatees and other diverse wildlife that is native to the area.  This tour leaves directly from the resort beach and is exclusive to CSAA Annual Meeting attendees.

Each wave runner can hold up to 450 lbs. and can easily accommodate two people. Tour participants may be required to get into the water up to waist deep to get on and off the machine. Riders must be at the South Beach Activities Hut by 2:00 pm to complete paperwork prior to the 2:30 pm tour departure. Note: All drivers must be born in 1988 or earlier. If after 1988 you must take a quick boater safety test.

$125 per person based on 2 riders per wave runner. Price includes wave runner, tour guide (1 per 6 machines), bottled water, gratuity and all taxes.


Hotel Information and Reservations

Marco Island Marriott® Beach Resort
400 South Collier Boulevard • Marco Island, FL 34145
(239) 394-2511

Located on Florida’s Gulf-Coast, the AAA Four-Diamond Marco Island Marriott is set on 3 miles of white-sand beach with 716 rooms and 63 suites as well as two heated pools. The property features a lavish spa with Balinese-influenced treatments and two private 18-hole championship golf courses plus a newly-renovated fitness center. Guests can enjoy water sports, parasailing and shelling cruises directly from the hotel’s beaches. The hotel also features nine dining options, and the numerous restaurants of Marco Island are just minutes away by taxi.

Our hotel block is now open! Click https://resweb.passkey.com/Resweb.do?mode=welcome_ei_new&eventID=14728076 to reserve online, or call 1-800-GET-HERE (1-800-438-4373) if you wish to book in person with the Marriott Resort Marco Island in-house reservations department. CSAA room block expires September 30.

Airports, Transfers and Taxis

Southwest Florida International Airport (RSW) is the major airport that serves Marco Island. The airport is located 48 miles from the Marco Island Marriott, about a 50-60 minute drive. Estimated taxi fare is $70 (one way) and estimated car service is $100+ (one way). Other airports are the Miami International Airport (MIA), located 102 miles from the hotel and the Fort Lauderdale-Hollywood International Airport (FLL), located 117 miles from the hotel.

For a car service to meet you at baggage claim, assist you with luggage and provide transportation to the hotel or round-trip, contact Naples Transportation and Tours at https://nttreservations.com/csaa.php. Fully inclusive one way rates from RSW are:

Vehicle Type Retail Rate Discounted Rate Savings
Sedan (up to 2 passengers) $147.20 $117.80 $29.40 or 20%
SUV (up to 4 passengers) $192.00 $161.20 $30.80 or 16%
Van (up to 8 passengers) $281.60 $217.00 $64.40 or 23%

On-site parking at the hotel is $12/daily or valet parking is $22/daily. There is a Hertz Rental Car desk in the lobby of the hotel.

For more information about the CSAA 2016 Annual Meeting, contact John McDonald, CSAA Vice President of Meetings, at: meetings@csaaintl.org or 703-242-4670, ext. 17.